Delivery & Returns
COVID 19 NOTICE
Due to the ongoing pandemic, in an effort to protect our staff our warehouse is operating at a limited capacity. There understandably may be small delays which push your deliveries outside of the standard advertised window, but all orders will still arrive in good time. We thank you for your patience and support during this time.
5-7 Working Days, Recorded – £4.50
Lifetime Finger-Spine Warranty
Every single customer who purchases a pair of One Glove goalkeeper gloves with removable fingersave spines is entitled to a lifetime guarantee on the spines. In the unlikely event that they fail we will replace them for free!
We accept refunds under the following circumstances:
- The product is still sealed and in original packaging
- The product has not been used or worn
- The product has a genuine fault or defect upon arrival
- The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery etc.)
Terms & conditions of returns:
- The product must be returned within 30 days of purchase – we cannot accept returns later than this
- Products must be returned in original condition & packaging
Unfortunately we cannot refund:
- Postage costs
- Contact latex gloves with protective palm plastic removed
- Gloves with Glove ID
- Products returned after 30 days since purchase
- Gloves with wear or deterioration that is deemed fair use – latex is a natural material that can experience wear from the very first use, the level of wear will vary per keeper depending on their age, technique, playing surface and much more.
- Gloves with wear or deterioration caused by not preparing and caring for them in line with the glove care instructions on the packaging
To arrange a return, please first contact us with your reason and order number and we will respond to your request. For returns, please include your items and a covering letter outlining your request for exchange or refund, to:
The One Glove Company Returns
The Self Storage Company